Feel Like You Are Herding Kittens?

Herding Kittens: How to Have Influence When You Don't Have Power or Authority

How can you build influence with people when you can't "make them" do what you want them to do? Do you have trouble negotiating with bosses, community leaders, economic and political decision-makers, volunteers, members of committees and task forces? Would you like to work more effectively with co-workers? And what about those library users who you really need to listen to you?

Influence is about earning trust and respect and making it easy for people to say yes to you. Learn about how the details of verbal and nonverbal communication make a big difference, both with strangers and people you have worked with for years. You will also learn about the three steps for building influence, using different communication styles, mistakes we all make and what works with most people most of the time, no matter what their cultural or ethnic heritage. You will review proven techniques, including:

• Investing in relationships before there is a problem
• Working with workplace buddies to monitor your own behavior
• Improving manners with everyone, including children

Issues will include the importance of following up on success, the use of positive reinforcement, ethical politics in institutions and communities, taking responsibility for problems, moving past "bad" histories and creating successes for yourself and others.

Trainer: Pat Wagner, Pattern Research
Date: Thursday, April 17
TIme: 9:00 am - 4:00 pm
Location: NEFLIN Headquarters
2233 Park Avenue, Suite 402
Orange Park, FL 32073

Register Today