Thursday, March 7, 2013

12 Magic Spanish Customer Service and Reference Phrases Library Personnel Need to Know

Date: Wednesday, March 27
Time: 9:00 am - 4:00 pm
Location: NEFLIN, 2233 Park Avenue, Suite 402, Orange Park, FL 32073

Registrations NeededRegister Here

This interactive and fun yet powerful workshop provides:

  • Basic tools to handle language and cultural barriers
  • Words, phrases and dialogues that will open the door to your Latino patrons such as greetings, simple commands and instructions
  • Basic library vocabulary and phrases to give directions and understand questions

Updated with additional Reference Q&A phrases and a take-back CD-Rom!
Trainer: Susana Baumann, LCS Worldwide

See all NEFLIN Continuing Education Here

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