Wednesday, May 5, 2010

AAL Workshop at NEFLIN

Attention, NEFLIN members!

Space is still available in the full-day Ask a Librarian workshop at NEFLIN on Thursday, May 27th. Join us for a hands-on introduction to virtual reference and the software used on Ask a Librarian, Florida’s virtual reference service.

Following this workshop, you will be able to:

  • Understand how to use the Instant Service software.
  • Develop a comfort level with providing virtual reference assistance to statewide users.
  • Be able to identify the basics of a good virtual reference transaction and how to increase your success in helping your user.
  • Understand the collaborative nature of the service and learn about the electronic resources that help you help users.

Previously-trained staff who wish to increase their skill and/or comfort levels on Ask a Librarian are always highly encouraged to attend!

If you have any questions, please email Traci Avet, Virtual Reference Coordinator, at


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