Thursday, July 22, 2010

Excellence in Customer Service

Is it time for a customer service refresher at your library? Join motivating trainer Andrea Giggetts for a workshop that focuses on the library service issues you need most.

In the morning we’ll look at “Solving Customer Problems.” You will learn how to quickly identify the style of the customer so you can speak their language, using customer friendly language that keeps the customer from becoming upset, and how to effectively solve problems and even benefit from complaints.

In the afternoon, the focus is on “Creating an Exceptional Service Environment.” Here we’ll look at creating the necessary foundation for customer service, including service vision statements, the processes and systems necessary to support exceptional customer service, and how to be a role model for everyone in your organization.

Trainer: Andrea Giggetts, Giggetts & Associates
Date: Tuesday, August 24
Time: 9:30 am – 4:30 pm
Location: Alachua County Library District, Millhopper Library, 3145 NW 43rd Street, Gainesville, FL 32606

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