Thursday, October 16, 2008

What Do Your Patrons/Customers/Users/Members Think?

As budgets become tighter it is more important then ever for us to provide justification for all requests that have $$ attached. To help, NEFLIN provides members access to two survey tools.
  1. The Touch Screen Survey Workstation can be reserved and used in any setting. We've had libraries use it at branches, take it off-site to poll non-users, creating 'voting' stations. You create your own survey.
  2. TouchPollWeb is an online survey option that allows you to provide a link to your survey from anywhere. Send out a blast email, create a link from your website, put it on bookmarks - you decide. NEFLIN staff work with you to create the survey.
The benefits of both tools are numerous -
  • A variety of question types are available, including single choice, multiple choice, open text, rating scales, and more.
  • The option to use skip logic or branching to skip questions that are irrelevant given answers to a previous question.
  • Automatic tabulation of data, eliminating the hassle of entering paper survey data. If your patrons aren't comfortable with the online survey, provide paper surveys and recruit a volunteer to enter the data. Then all your data is available in one file.
  • The ability to filter survey responses for comparison purposes.
  • Unlimited surveying FREE to NEFLIN members.
Contact NEFLIN to learn more about this service.

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