Friday, December 11, 2009

Twelve Magic Computer Phrases Library Personnel Need to Know in Spanish

Many Latinos come to libraries to use computers. Is your staff ready for the challenge? This workshop will:
  • Give library staff basic customer service phrases to handle language barriers and cultural formalities with Latino patrons using computers
  • Help staff learn words, phrases and dialogues including greetings, computer use policies, schedules, and troubleshooting
  • Understand the cultural aspects of interacting with Latinos and the use of technology
  • Provide tools and strategies to overcome language barriers beyond these basic phrases
Trainer: Susana Baumann, LCS Worldwide, Inc.
Thursday, February 4, 2010, 9:00 am - 4:00 pm at NEFLIN in Orange Park

Register now at

Please register by January 11 to avoid cancellation of workshop!

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