Twelve Magic Computer Phrases Library Personnel Need to Know in Spanish

Many Latinos come to libraries to use computers. Is your staff ready for the challenge? This workshop will:

• Give library staff basic customer service phrases to handle language barriers and cultural formalities with Latino patrons using computers
• Help staff learn words, phrases and dialogues including greetings, computer use policies, schedules, and troubleshooting
• Understand the cultural aspects of interacting with Latinos and the use of technology
• Provide tools and strategies to overcome language barriers beyond these basic phrases

Trainer: Susana Baumann, LCS Worldwide, Inc.

Thursday, February 4, 2010, 9:00 am - 4:00 pm at NEFLIN in Orange Park

Register now at http://bit.ly/160T8w

Please register by January 11 to avoid cancellation of workshop!