Many Latinos come to libraries to use computers. Is your staff ready for the challenge? This workshop will:
- Give library staff basic customer service phrases to handle language barriers and cultural formalities with Latino patrons using computers
- Help staff learn words, phrases and dialogues including greetings, computer use policies, schedules, and troubleshooting
- Understand the cultural aspects of interacting with Latinos and the use of technology
- Provide tools and strategies to overcome language barriers beyond these basic phrases
Trainer: Susana Baumann, LCS Worldwide, Inc.
Thursday, February 4, 2010, 9:00 am - 4:00 pm at NEFLIN in Orange Park
Register now at http://bit.ly/160T8w
Please register by January 11 to avoid cancellation of workshop!