Tuesday, June 30, 2009

Twelve Magic Phrases for Communicating with Spanish Speaking Patrons

Would you like help reaching out to your Spanish speaking patrons? This workshop will allow you to learn the very basics of communicating with Spanish speaking customers in an interactive, fun yet powerful workshop. You’ll get some basic tools to handle language and cultural barriers, learn and practice words, phrases and short dialogues that will open the door to your Latino patrons. You will also learn basic library vocabulary and phrases that will help you give directions and understand customer questions.

The Twelve Magic Phrases include

  • greetings
  • introductions
  • language
  • apologies
  • help
  • directions
  • library cards
  • check out/return
  • time and schedules
  • commands
  • thank you
  • goodbye

  • Trainer: Susanna Baumann, LCS Worldwide
    Date: Thursday, July 30
    Time: 9:00 am - 4:00 pm
    Location: NEFLIN in Orange Park

    Register Now

    See all NEFLIN workshops at www.neflin.org

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