Friday, July 31, 2009

Upcoming Workshops - Registrations Needed

Library Technologies Interest Group

The Library Technologies Interest Group continues to meet virtually using NEFLIN's Web Conferencing Service (you will be sent access information). We discuss technology topics important to libraries everywhere and this month our focus will be public access computing policies. Join us for this ongoing discussion of the latest in library technologies.

Date: Monday, August 17
Time: 10:00 am - 12:00 noon
Location: On Your DESKTOP via NEFLIN Web Conferencing Service. You will be emailed access information after you register.
Register today

Public Libraries and E-Government

Public libraries have seen an increase in patron requests for assistance using e-Government. The rapid increase in demand has librarians in a quandary of emotions trying to figure out how to help patrons and why us? This workshop will be an overview to answer the questions of “Why e-Government?” and “Why Libraries?” as well as a look at some e-Government resources. We will discuss lessons learned from the NEFLIN e-Government grant project. We will have an open discussion of what we are all doing to help patrons with e-Government.

Trainer: Be Astengo, Alachua County Library District
Date: Wednesday, August 26
Time: 9:00 am - 12:00 noon
Location: NEFLIN in Orange Park
Register today Need 5 more registrations to avoid cancellation

Kids are Customers, Too

Excellent customer service is important in every area of the library - and even more important when dealing with children, tweens and teens - and their parents and caregivers. Learn how to present a positive attitude even when you are having a bad day. Practice listening and telephone skills in this interactive workshop. Learn about how to handle complaints, defuse angry and abusive customers, and react positively in any situation - even with internal customers. How you communicate with customers of various ages can be challenging but is also presents opportunities to create lifelong customers and library users and supporters.

Trainer: Carole Fiore, Training & Library Consulting
Date: Wednesday, September 2
Time: 9:30 am - 4:30 pm
Location: Tower Road Library, Gainesville
Register today Need 4 more registrations to avoid cancellation

Green Libraries: How You Can Implement Sustainable Practices at Your Library

The workshop will include actions one can take at workThis workshop provides a common sense approach to implementing sustainable practices in libraries. The workshop will include actions one can take at work that will reduce solid waste, water, energy, harmful chemicals and emissions. It will be an action-oriented and process/systems-thinking interactive workshop that will include real examples of how libraries can save significant money by going green. Time for discussion, practice and group feedback will be provided. So come learn how to go paperless in the office, switch to water saving devices, what toxic chemicals to avoid, green meetings, and much, much more!

Trainer: Luis F. Flores, LEED AP - Jacksonville Public Library
Date: Thursday, September 3
Time: 9:00 am - 12:00 noon
Location: NEFLIN in Orange Park
Register today Need 5 more registrations to avoid cancellation

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